Discover how DENYO replaced silo systems and strengthened operational control across pricing, transport, and finance.
Explore how DENYO improved pricing governance, transport visibility, and financial control through a consolidated ERP platform, enhancing coordination across Sales, Operations, and Finance.
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DENYO United Machinery Pte. Ltd. operates in the Industrial Machinery & Equipment sector, specialising in mobile generators, welding machines, and industrial power solutions. As the Asia-Pacific regional centre for DENYO, the company supports indsutries such as construction, marine, oil & gas, and manufacturing across Southeast Asia.
As the Asia-Pacific regional headquarters of Denyo Co., Ltd., Denyo United Machinery manages the distribution and after-sales support of power and equipment solutions across Southeast Asia. The company works closely with contractors, shipyards, industrial operators, and infrastructure projects to deliver reliable equipment and technical support on-site.
Key business activities include:
• Distribution of power generation and industrial equipment
• Regional dealer network coordination and support
• After-sales servicing and maintenance
• Spare parts supply and warranty management
• Technical advisory and on-site support for industrial projects
Sales & Procurement, Operations & Service, and Finance Department
• Daily supplier price lists required manual processing and system updates
• Sales and purchase prices needed frequent adjustments to maintain accuracy
• Lack of automation for updating item master data when items were replaced and subsituted
• Risk of pricing inconsistencies across sales and procurement transactions
• No integrated transport management system within the ERP
• Limited visibility of transport order status across different stages
• Technicians unable to perform inspection updates directly within the system
• Delays in tracking and monitoring service job progress
• Use of external silo systems to manage accounts and transport-related costs
• Service and transport costs tracked seperately from core financial records
• Complexity in managing different pricing structures across item categories
• Difficulty maintaining clean and structured customer master data
• Mutiple pricing defaults and credit limits required careful control per customer
J & P Consulting implemented Microsoft Dynamics 365 Business Central to replace silo systems and centralise core processes across Sales, Procurement. Operations, and Finance.
Key Customizations included:
• Automated daily supplier price list integration
• Structured item master controls for alternative and replacement items
• Custom transport order management module
• Digital inspection updates with real-time visibility
• Microsoft Teams integration for transport status notifications
• Integration of service-related costs directly into transport transactions
• Category-based credit limit configuration
• B2B customer portal integrated with Business Central for direct parts ordering
The primary goal was to replace disparate silo systems with a single, integrated ERP platform that would streamline workflows and provide real-time visibility into transport orders.
Specifically, the project aimed to automate manual data entry tasks, improve the accuracy of pricing and item master records, enhance operational efficiency for service techncians, and give the finance department tighter control over margins and customer credit limits.
J & P Consulting helped DENYO resolve the challenges by consolidating operations within Microsoft Dynamics 365 Business Central, improving coordination between Sales, Procurement, Operations, and Finance.
Key improvements include:
• Pricing updates are processed systematically, reducing manual workload and inconsistencies
• Item substitutions are managed through structured master data controls
• Transport orders and inspection stages are visible in real time
• Service-related costs are captured directly within operational transactions
• Credit limits are applied consistently based on product categories
• Customer parts orders flow directly from the portal into the ERP without duplicate entry
• Customised a new transport order management system within Business Central to manage order consolidated shipments.
• Provided instantaneous updates of selected phases of each transport order to users via Microsoft Teams channels.
• Improved operational efficiency by simplifying warehouse processes on mobile devices while simultaneously computing resources spent.
• Eased user experience when submitting relevant information to the authorities through a customised solution to retrieve all relevant information accurately and completing the necessary documents.
• Reduced time and resource spent to manage item master data by automating item creation and maintaining item relationships – alternative and replacement items – when changes are detected.
• Enabled real time visibility into inventory movements for better operational control.
• Automated the process of updating sales and purchase price list daily when the files are received from Japan headquarters, reducing pricing errors.
• Implemented a multiple default system per customer to enhance credit limit checks based on an item’s category. This helps to prevent unauthorised shipments when a customer has exceeded their respective item category credit limit, while allowing the same customer to continue purchasing items in other categories.
• Enabled greater visibility into cost structures to heighten margin control and analysis via customised integrated calculations.
• Supported data-backed decision making with real-time report via Jet Reports.